Delivery & Refund Policy — Local Growth Labs AI
📦 Policy

Delivery & Refund Policy

Our service delivery commitments and refund guidelines

Last Updated: July 1, 2026

At Local Growth Labs AI, we are committed to delivering exceptional digital marketing services on time and to the highest standards. This policy outlines how we deliver our services and our approach to refunds.

1. Nature of Our Services

Local Growth Labs AI provides digital marketing services including SEO, paid advertising, social media management, marketing automation, and website design. All services are delivered digitally. We do not sell or ship physical products.

2. Service Delivery Overview

Service delivery begins following:

  • Receipt of a signed Service Agreement or confirmed purchase
  • Receipt of the initial payment or deposit as specified in the agreement
  • Completion of the onboarding process and receipt of required access/assets from the Client

We assign a dedicated Account Manager to each client within 24 business hours of onboarding. All services are delivered remotely via our digital platforms, project management tools, email, and video calls.

3. Service Delivery Timelines

ServiceInitial DeliveryOngoing Frequency
Account Setup & Onboarding3–5 business daysOne-time
SEO Strategy & Initial Audit7–10 business daysMonthly review
Google My Business Optimisation5–7 business daysOngoing
PPC Campaign Setup & Launch7–14 business daysWeekly optimisation
Social Media Content (monthly calendar)7–10 business daysMonthly
Email/SMS Automation Setup10–14 business daysOne-time + ongoing refinement
Website Design (basic)14–21 business daysPer project
Monthly Performance ReportsBy 5th of each monthMonthly

Timelines are estimates and may be affected by client response times. We will notify you promptly of any delays and their cause.

4. Client Responsibilities for Timely Delivery

To ensure services are delivered on schedule, the Client must:

  • Provide access to required platforms (Google, Meta, website CMS, etc.) within 3 business days of request
  • Supply brand assets (logos, images, brand guidelines) within 5 business days of onboarding
  • Review and approve or request revisions to deliverables within 5 business days of submission
  • Respond to questions and requests from our team within 2 business days

Delays caused by Client inaction or late approvals will not be attributed to Local Growth Labs AI and may extend the agreed delivery timeline accordingly.

5. Refund Policy

Given the nature of digital marketing services — which involve significant upfront time, planning, and resource allocation — our refund policy is as follows:

✅ Eligible for Refund

  • Service not commenced within the agreed start date due to our fault
  • Significant failure to deliver agreed services without reasonable cause
  • Duplicate payments made in error
  • Cancellation made within 48 hours of initial payment (before onboarding begins)
  • Technical errors resulting in overcharging

❌ Not Eligible for Refund

  • Services already delivered or in active progress
  • Ad spend deployed to third-party platforms (Google, Meta, etc.)
  • Dissatisfaction with marketing results (results are not guaranteed)
  • Cancellation after onboarding has commenced
  • Fees for the notice period following a termination request
  • Subscription months where services were actively delivered

6. Refund Process

To request a refund, please follow these steps:

1

Submit a Written Request

Email [email protected] with your company name, invoice number, reason for the refund request, and any supporting documentation.

2

Review Period

Our team will review your request within 5 business days and contact you to discuss the matter or request additional information.

3

Decision Notification

We will notify you of our decision within 10 business days of receiving your complete request. If approved, we will confirm the refund amount and method.

4

Refund Issued

Approved refunds are processed within 7–10 business days. Refunds are issued via the original payment method where possible.

7. Cancellation Policy

Clients on monthly retainer agreements may cancel with 30 days' written notice. During the notice period:

  • Services continue at the agreed level
  • The final month's fees are due and non-refundable
  • We will provide an orderly handover of all campaign assets, reports, and access within 14 days of the termination date

Project-based engagements (e.g., website design) may be cancelled prior to project completion. Fees for completed work packages will be charged at the agreed project rate.

8. Dispute Resolution

If you are dissatisfied with a decision regarding a refund or service delivery issue, please escalate by contacting our management team directly at [email protected]. We are committed to resolving all disputes fairly and promptly through good-faith negotiation. If a resolution cannot be reached, disputes will be handled per Section 10 of our Terms & Conditions.

📬 Billing & Refund Enquiries

For all billing, delivery, and refund questions:

📧 [email protected]

📍 USA

We aim to respond to all billing enquiries within 2 business days.