Company Policy

Last Updated: July 1, 2026

At Local Growth Labs AI, we hold ourselves to the highest standards of professionalism, ethics, and quality. This Company Policy outlines our operating principles, standards, and commitments to our clients, partners, and the public.

1. Business Hours & Availability

Our standard business hours are Sunday through Thursday, 9:00 AM – 6:00 PM (BST / UTC+6), observing Bangladeshi public holidays.

• Client communications are monitored during business hours and responded to within 4 business hours
• Urgent support matters are acknowledged within 2 hours during business days
• Enterprise plan clients have access to priority support with extended response coverage
• Emergency escalations outside business hours are handled via our designated emergency contact

2. Communication Standards

We are committed to clear, honest, and professional communication at all times:

• All client communications are conducted in a respectful, professional manner
• We provide progress updates at least once per week for active campaigns
• Monthly strategy calls are included in Growth and Enterprise plans
• We use project management tools to track tasks, deadlines, and approvals transparently
• Changes to scope, budget, or strategy are communicated and agreed upon in writing before implementation

3. Project Management Standards

4. Ethical Marketing Standards

We are committed to ethical, honest, and responsible marketing practices:

• We do not use deceptive, misleading, or manipulative advertising tactics
• All campaigns comply with applicable advertising platform policies (Google Ads, Meta, etc.)
• We do not create or distribute spam, unsolicited communications, or deceptive content
• We respect consumer privacy and adhere to applicable data protection regulations
• We disclose conflicts of interest promptly and act in our clients' best interests

5. Anti-Bribery & Corruption Policy

Local Growth Labs AI maintains a zero-tolerance policy toward bribery, corruption, and fraudulent practices. We do not offer, accept, or engage in any form of bribe, kickback, or improper payment in the course of business. All employees and contractors are required to comply with this policy and applicable anti-corruption laws.

6. Confidentiality & Data Handling

We treat all client business information with the highest level of confidentiality:

• Client data is accessed only by team members who require it for service delivery
• We do not share client performance data, strategies, or business information with third parties without consent
• All team members sign confidentiality agreements as a condition of employment or engagement
• Client login credentials are stored securely using password management tools with encryption

7. Equal Opportunity & Inclusion

Local Growth Labs AI is an equal opportunity employer and service provider. We do not discriminate on the basis of race, gender, religion, nationality, age, disability, or any other protected characteristic. We are committed to creating an inclusive environment for our team members and clients.

8. Environmental Responsibility

As a digital-first agency, we minimise our environmental footprint by operating paperlessly, using cloud-based tools, and encouraging remote work. We are committed to reducing our environmental impact as our organisation grows.